Your satisfaction matters to us. This policy explains when a product can be returned or exchanged and the steps to do so.
1. Return and exchange period
You may request a return or exchange within 7 days of receiving the product, provided the conditions below are met.
2. Conditions
- The product is in its original condition, unopened and unused.
- The package, seal and label are intact as received.
- The invoice or order number is provided.
3. Non-returnable products
For customer safety and product quality, the following cannot be returned unless defective or supplied by mistake:
- Pesticides, fertilizers and nutrients whose package has been opened or seal broken.
- Seeds whose package has been opened.
- Products prepared or cut to the customer’s request (such as irrigation hoses cut to custom lengths).
4. Damaged or wrong product
If you receive a damaged product or one different from your order, contact us within 48 hours of delivery with clear photos of the product and package. We will exchange it or refund it in full and cover the shipping costs.
5. Equipment and tools
Equipment with a manufacturing defect is replaced or repaired under the manufacturer’s warranty, after checking that the defect is not caused by misuse.
6. How to request a return or exchange
- Contact us via WhatsApp or phone.
- Send the order number or a photo of the invoice, and photos of the product.
- We will explain how to return the product and, after inspection, confirm the exchange or refund.
7. Refunds
Refunds are made using the original payment method within 7 working days of receiving and inspecting the returned product. Original shipping costs are refunded only if the return is due to our mistake or a product defect.